Frequently Asked Questions


ere are some of the more frequently asked questions we hear from our new customers. If you don’t find your question below, please email us or call 1 (877) 874-7377.

Who do you provide services for?

Primarily, Brides and/or their mothers, but we also offer regular dry cleaning services.

How do the client appointments work?

For all bridal gown services, please schedule a pickup. We will meet and discuss your gown’s condition and treatment. For all other services, please call us at (877) 874-7377 and we will set up an appointment that meets your schedule in a location close to you!

What is the typical turn-around time for a dress?

Cleaning typically takes a few days, but SOS quick turnaround services are available, preservation a few weeks and restoration about 6 weeks depending on the dress.

How often do you receive new dresses?

While we receive new gowns to clean all the time, we also are the DFW specialists for gown restoration. Whether you plan on wearing, restyling, or using your vintage gown as a construction piece, we can ensure the gown is at its finest for your wedding day!

Do you provide any guarantees/warrantees of any kind?

As a member of the Association of Wedding Gown Specialists, your cleaning and preservation is guaranteed in over 300 cities worldwide.

Do you have a seamstress onsite?

No, but we use only highly skilled tailors who specialize in wedding gown tailoring and repair.

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or call 1 (877) 874-7377